5 calls
$1,750 5-call starting pack $350 per billable callNursing home neglect & injury calls for law firms
We reach families after serious nursing home neglect or injury and connect qualified callers with your firm.
Legal Lead Co runs education-first advertising aimed at adult children, spouses, and caregivers. Callers are screened against your approved states, facility types, injury thresholds, date window, and intake rules before a live handoff. You pay a flat rate per billable call, and your firm decides which matters to evaluate or accept.
Schedule an Intro CallPricing
Start with 5 or 10 calls. Scale from there.
Choose a starting pack, then step up as your accepted-call feedback supports it. Your firm’s screening criteria are agreed in writing before anything runs.
10 calls
$3,350 10-call validation pack $335 per billable call25 calls
$7,875 Growth pack $315 per billable callThe 5-call pack has a 30-day initial delivery window and is limited to one per firm. Kentucky, New York, and Illinois add $75 per billable call. California is not currently available. Credit claims on billable calls are made within 5 business days of delivery; we decide them within 3 business days.
Call criteria
What counts as a billable call
Six checks, tailored to your firm’s written criteria and agreed before anything runs. All six pass, or the call isn’t billable.
- 01Approved facility and state
The event happened at a facility type and in a state your firm accepts.
- 02Serious harm
The resident suffered an approved serious injury, hospitalization, or death.
- 03Accepted caller relationship
The caller is the resident or a family, estate, POA, guardian, or other decision-maker your firm accepts.
- 04No lawyer on it yet
The resident or estate is not already represented for the same matter.
- 05Inside your date window
The incident falls within the firm’s written intake window. This is a screening rule, not a legal conclusion.
- 06Connected 120 seconds
The call reaches your team inside the intake hours you set, and the caller stays on at least 120 seconds after handoff. Ring time, hold, and transfer setup don’t count.
Call records
You can see exactly where every call came from.
Each billable call includes its source, screening answers, caller ID, connected time, and system call ID.
Call record
What comes with each billable call
Format preview
- Received
- Timestamp recorded
- System call ID
- Unique to this call
- Market
- Your selected state
- Facility
- Name and facility type supplied
- Serious harm
- Approved injury category reported
- Incident window
- Date answers saved
- Caller relationship
- Relationship to resident recorded
- Representation
- Caller reported none for this matter
- Duration
- 120-second standard met
- Caller ID
- Captured with the record
- Screening answers
- Saved with the record
- Delivery
- Approved firm route
- Source
- Brand and campaign identified
This is the record format, not a real call. The fields your firm receives are confirmed in writing before delivery starts.
Serious-harm categories
Nursing home neglect and injury calls your firm may receive.
These are the serious-harm categories the screen can cover. The exact mix depends on who responds to the ads in your market, and your firm controls the final screen.
Pressure injuries and infection
Stage 4 or unstageable pressure injuries, especially with infection, sepsis, amputation, hospitalization, or death. Stage 3 cases remain firm-specific.
Falls, fractures, and elopement
Falls involving hip fracture, brain bleed, serious head injury, hospitalization, or death, plus elopement that causes significant harm.
Abuse and other serious harm
Physical abuse, assault, resident-on-resident violence, malnutrition or dehydration requiring hospitalization, medication injury, over-sedation, or wrongful death.
Getting started
How setup works.
The firm approves the product before anything runs. We handle the path between the approved ad and the live handoff.
We advertise
Education-first ads reach adult children, spouses, and caregivers. Your firm approves the ads and sources before anything runs.
We screen with six checks
Callers answer the approved questions before handoff. Your firm’s written criteria control the screen.
Live transfer
The call connects live during approved intake hours to one named firm.
Call record
Each billable call includes its source, screening answers, caller ID, connected time, and system call ID.
Before you decide
Frequently Asked Questions
Short answers below. Before any payment, all of it is spelled out in writing.
Is each call exclusive to our firm?
Yes. Each billable call is delivered to your firm alone, and the caller asks to connect with your firm before the handoff. Exclusivity applies to the call, not the territory; other firms can participate in the same market.
What if we get billed for a call that shouldn’t count?
If a billable call turns out to have an objective problem, we credit it back. That covers the wrong state or facility type, an injury outside the approved screen, an already-represented caller, a duplicate under the agreed rule, or a routing failure on our side. Passing on the case isn’t a credit reason by itself.
Can you add screening questions just for our firm?
Yes. Nursing home matters are fact-specific, so the serious-harm screen, caller relationship, facility type, state, incident-date window, and exclusions must match your firm’s written criteria.
How do we get the call details?
We integrate with your CRM when possible and can push call records into your existing call flow. Email and SMS delivery are also available. Integration work and third-party fees may cost extra and are approved before setup.
Can we cap the volume, or raise it?
Both. Starting volume is set around what your intake team can answer live. Once deliveries and your accepted-call feedback show the quality holding, we step it up.
Which states can you run?
We confirm availability for your markets before you pay. Georgia, Ohio, Pennsylvania, Illinois, and New Jersey are first in line; California is not currently available. A state activates once your firm approves the geography, sources, screening, and intake terms in writing.
What do you need from our firm?
Written case and caller criteria, approved states and facilities, approved advertising sources, intake hours, a live routing destination, a passed end-to-end test, and feedback on every delivered call.
Are calls recorded?
Not by default. Any recording configuration and notice must be approved, legally reviewed for the relevant states, enabled, and tested before launch.
What if the 5 calls take longer than 30 days?
The 30 days on the 5-call pack is the initial delivery window, not an expiration date. Calls still owed stay owed, at the original rate and terms, until the pack is complete. No new purchase required.
Do you guarantee signed cases or ROI?
No. We do not guarantee case sign-ups, representation, settlements, recovery, or ROI. Your firm independently evaluates every caller. What we stand behind is the billable-call standard above: if a call doesn’t meet it, it doesn’t count. Your own results should drive whether you scale.
What happens before we pay?
We confirm a direct-buyer fit, approve the state, facilities, injuries, caller relationships, incident-date window, sources, ads, disclosures, intake hours, rate, review rules, and delivery terms. We then run an end-to-end routing test. Everything is agreed in writing before payment or activation.
Where will the calls come from?
Education-first advertising aimed at adult children, spouses, and caregivers on social and native channels. No source runs until your firm has reviewed the ads, disclosures, and sources.
Next step
See if your markets are a fit.
We’ll confirm availability, walk through your facility and injury criteria, and map out a sensible starting pack.
Schedule an Intro Call